Our guarantee 

WindDances are guaranteed for one year (30 days for clearance/closeout specials) to be free of material & workmanship defects, to be reasonably strong & durable, and to fly as advertised -- if you care for it, keep it tuned, and use natural active basic skill, all in accordance with the user's manual.  Accidental crashes are OK as long as the impacts are under 60 mph, are not habitual, and are onto kite-friendly ground.  If there's a problem during the guarantee period, we at Seattle AirGear will quickly repair or replace it.

This is a "performance" guarantee.  We'd like to have a "satisfaction" guarantee, too, but we can't and HERE'S WHY.  We await the day when we can: when organized kiting and its "kite culture" evolve up to the point where they can embrace the concept of actively FLYING a dual-line stunt kite with the natural basic skill described below.  We hope this will happen in our lifetime.

Clean & smooth grass, sand, and pavement are kite-friendly for crashing.  Grass, sand, and pavement littered with sharp or pointy things are kite-un-friendly.

Be aware that abrasive ground like sand or pavement, which is kite-friendly for crashing, becomes kite-un-friendly if you drag your WindDance over it -- it's like dragging it on sandpaper.

Have a problem? No problem!

If you have a problem with your WindDance, we made sure you can always solve it.  How?  First consult the user's manual.  Usually the solution is to read and heed the advice on the top of first page, in the "Checklist," and in the "Problems & Solutions" section.  Also consult our TIPS.  If you still have a problem, please contact us.  We want you to have WTMF (way too much fun)!

But there is one problem we will never be able to solve . . . find out now before it's too late!

Our support for learning-and-applying basic skill

We distilled "kite FLYING" and "basic skill" instruction into a few words:  "Pull = speed = FLYING", so "Pull to make it FLY."  Pull on both lines to launch, to keep it airborne, to make it go.  Pull on one line to make it turn.

A clever grandmother in Oregon simplified it further:  "Just PULL it!" -- a wonderful description of "active skill!"

"Just PULL it!" is kiting's full basic skill -- the sport's easiest, hottest-performance, and best-exercise skill of all.

You are the pilot and the engine.  The simple techniques?  CLICK HERE and HERE.

Use "Just PULL it!" for everything:  To launch.  To keep it airborne.  To accelerate.  To generate sharp, fast, and powerful turns that make your body burn.

When you FLY straight,  you and the wind make pull in both lines.  When you FLY sharp, fast, and powerful turns,  you and the wind make pull in one line.

Your turning effort x your turning movement = the energy you burn.  Since most of the pull ends up in one arm -- which torques your torso and upper body -- you also work out many large muscles that aren't normally used when flying a kite.  The fun makes you do it.

Want more?  Simply pull more.  Actively pull harder or farther or longer -- and pull more often -- including on one line!

As you pull on a control line, your arm motion is like poling while cross-country skiing -- and feels like it, too.

The skill is similar to pedaling a bike -- and the performance & exercise results are similar, too -- except that you do it with your arms and upper body like LIKE THIS

Want to land softly or do tricks?  Then do the opposite of FLYING:  "eliminate pull so it doesn't FLY" because "no pull = no speed = no FLYING."

Having difficulty when flying at the edge, or when the wind turns dead or ornery, causing the pull = speed = FLYING to drop?  No problem.  "Just PULL it!" lightly in the natural fly-by-feel sense-and-respond way!

If you have difficulty with any skill aspect of WindDancing, merely apply the simple theory -- "pull = speed = FLYING" -- to solve it.  How?  "Just PULL it!" using real FLYING technique.  Merely think and do "pull = speed = FLYING" as you fly.  We explain how in the user's manual , "Pull to make it FLY" instructional video clip (see Video Clips , and in our TIPS.  No need for a $100 set of skill videos.  Begin by learning the basic concepts of "kite FLYING!"

Here are the most common skill mistakes -- made mainly by flyers under the influence of the "kite culture" -- and how to easily cure them: CLICK HERE.

Other customer support

Update.  In December-2005 we began the process of selling out our stock and retiring.  In April-2006 we cut back our long-term support service to this reasonable high level: Customer Support.

For the record, our generous support of the past:

In the event of accidental bridle damage you get FREE replacement bridle parts, to replace broken lines, for the life of your WindDance.  Our accurately-made bridle parts are replaceable just like car parts.  Visit page 33 of the user's manual to obtain the code number of the line(s) you need, and then contact us.

If you would like to replace unbroken lines that look worn and soiled, your cost is $1.50/line up to a maximum of $22.50/$26.25/$30.00 (full bridle replacement) for the WD1/WD2/WD3 and the postage is free.

If you prefer, we can replace broken or worn/soiled lines for you.  Your cost = [$3 + $2/line] up to a maximum of $30/$35/$40 (full bridle replacement) for the WD1/WD2/WD3 + insured return shipping.

The user's manual explains how to prevent most bridle tangles in the "Setup," "Takedown," and "How to prevent bridle tangle" sections.  However if the bridle gets tangled, it's easy to untangle using the "How to untangle" instructions.  As a last resort, you may have to partially take the bridle apart and put it back together again (the lines remain attached to the underside of the wing).  If so, here are the illustrated instructions, a PDF file.

If you prefer, we can untangle it for you.  It usually takes Sue about 5 to 30 seconds.  Your cost = cost of insured return shipping.

Puncture wounds or rips from crashing on sharp things?  We supply free clear-plastic patching film for invisible repairs.  A 3" x 3" square of film is enough to cut out a dozen little circular patches.  Apply on the inside of the wing.  Need some?  Contact us.

Serious fabric damage?  High-quality sewn repairs using WindDance fabric are available from Goodwind's Kites, Seattle, through us at Seattle AirGear.  Your cost = about $20 per repair (zero-profit for Seattle AirGear) + insured return shipping.  Contact us.  (The last repair was sometime in 1998 or 1999.)

Need free nylon cord to make stretchy bumpy-wind adapters for WindDancing in gnarly turbulent wind?  Contact us.  See TIPS for instructions on how to make and use them.

Lose your manual or break the tuning ruler? No problem. We'll mail you a new one free.

Need Spectra lines, card winders, and ergonomic high-performance T-handles?  We supply these at reasonable prices and low shipping cost to WindDance owners all over the world.  Visit our online store.

See how our support is still pretty good?

The way we do business

Here at Seattle AirGear we go by two old-fashioned rules not taught in business schools anymore:

1. Have utmost respect for the product.  Create products that function extremely well, are easy to use, and last a long time.  Engineer-in and assure the highest-possible total-quality for the price.

2. Have utmost respect for the customer.  Deliver fast and inexpensively.  Quickly take care of any problems.  Do whatever it takes to deliver the awesome fun of FLYING a kite.

It's the only way we care to do business.

WindDance dual-line parafoil stunt kites/sport kites are developed, sold, and backed by Seattle AirGear.
WindDance, WindDancing, Seattle AirGear, and AirGear are trademarks of Seattle AirGear.
Copyright © 1995-2017 Seattle AirGear.
This page last revised Apr-28-2006